With our stunning riverside location, heritage architecture, and attention to detail, Customs House offers an unmatched backdrop for meaningful moments. Our event spaces combine timeless elegance with modern functionality—perfect for connecting your guests to your event in a memorable way.

FAQs

Is Customs House accessible for people with disabilities?

Everyone is welcome at Customs House, and we take pride in ensuring our spaces are accessible to all guests. Disabled and wheelchair access to the building is available throughout the building, along with accessible lifts, and bathroom facilities. For events where wheelchair or walking aid users will be in attendance, we will ensure that your chosen space is laid out in a way that can be navigated easily. Please ensure this is communicated to your events coordinator once your event details are confirmed.

What is the venue’s cancellation policy?

We understand that plans can change. Should any issues arise or amendments be required, we recommend contacting your dedicated event coordinator as soon as possible.

Are there nearby hotel options?

Customs House’s central CBD location provides exceptional convenience for events with travelling parties. Brisbane’s city center offers numerous accommodation options to suit various preferences and budgets, from luxury hotels to boutique lodgings, all within walking distance of our venue. This accessibility makes Customs House an ideal choice for travelling guests.

Is there on-site parking or nearby parking options?

While Customs House does not offer on-site parking, we permit temporary vehicle access for equipment and supply drop-offs. Several public parking facilities are available within short walking distance of the venue. Our events team can provide recommendations for the most convenient parking options based on your specific requirements, or you can find more parking information on our Contact page.

Can we bring our own AV equipment?

We understand that some events may require specialised equipment. You are welcome to bring additional AV equipment to supplement our existing systems. We recommend discussing your specific technical requirements with your event coordinator during the planning process to ensure seamless integration.